Pinkaholics Anonymous

We pride ourselves in high quality of all of our products, including jewelry. It is important to us that our customers have the best experience and nurture a special relationship to their jewelry. We proudly offer a 1-month guarantee for all jewelry items, which ensures a one-time exchange of the same item for any quality issues, whether due to defects, which is very rare, or even due to the customer's mishandling of the items. Our generous guarantee policy creates an environment of a trusted shopping journey with us, Pinkaholics Anonymous.

To give you a peace of mind for any damage to or loss of the item incurred during the shipping process by the shipping carriers, we have teamed up with Route, a shipping insurance company that will rapidly take care of any issues related to shipping. After a swift inspection, Route will replace lost or damaged items from shipping instances at no cost to you. Route will appear automatically at checkout. You can opt in or opt out.

Customers who purchased our products will receive in their mailed order a card with an email address they can reach out to for any issues or concerns. This direct communication is only available to our customers who have already purchased our product, and this ensures that these customers receive the most immediate attention above all other inquiries. Please check inside your packaging for this email information. Please allow for 48 hours for a response from our team. All other customers can reach out to us at the stated email address below.

We offer standard shipping of 3-5 business days for all orders. All orders are shipped via USPS or UPS. An expedited option of 1-2 business days is available at cost.